Is the client ready for social media?
I found myself asking this question when one of our clients mentioned that they wanted to integrate social media in their customer facing website. I had just finished analyzing the data from a recent...
View ArticlePlayfulness, Usability, & Context: The Three Pillars of a Delightful User...
When I bought my first iPhone almost three months ago, I also acquired a new obsession with the role of playfulness in user experience design. Recently, a fortunate coincidence occurred that has...
View ArticleThe Aesthetics of Interaction: A Response to Tog’s iPhone Home Screen Redesign
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View ArticleRequirements-Driven Software Development Must Die
The process by which most enterprise software is developed is fatally flawed. There are flaws in any software development process, but in the past 13 years I’ve seen one approach produce more bad...
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